Refund & Cancellation
Credits, failed generations, subscriptions, and cancellation rules.
This policy explains how refunds, cancellations, credits, and payment issues are handled when you use AIFACECRAFT, operated by XUSLABS LTD.
Nothing in this policy excludes or limits your statutory rights as a consumer under applicable law, including the UK Consumer Rights Act 2015. Where this policy offers less, your statutory rights prevail.
Digital Services
AIFACECRAFT provides digital services and AI-generated outputs. Credits and tokens are deducted only after a successful output is generated. AI outputs vary — they may be stylised, imperfect, or not match expectations.
Credits & Tokens
- Credits/tokens are purchased or allocated units consumed to perform generations
- Credits are deducted only after successful output — if no output is delivered due to platform failure, credits are not consumed or are returned
- Trial, free, promotional, and bonus credits are not refundable as cash unless required by law
- Used paid credits (after successful output) are generally non-refundable except for technical failures, duplicate charges, or statutory rights
- Credits have no cash value except where law requires otherwise
- Credits may not be resold or transferred unless Terms expressly allow
Refund-Eligible Scenarios
- Duplicate charges — same payment charged more than once in error
- Technical failures — credit deducted but no output delivered due to platform-side error
- Service outages — platform outage preventing paid delivery
- Payment errors — payment taken but credits not added to your account
- Repeated platform failures — systemic issues affecting your paid use
Remedies may include restoring credits, replacement generation, account correction, or monetary refund as appropriate.
Not Automatically Refundable
- Dissatisfaction with artistic style, face similarity, or prompt interpretation
- Promotional, trial, free, or bonus credits (unless required by law)
- User-side issues: incorrect prompts, poor uploads, unsupported formats, unstable internet
- Policy-violating use, fraud, NCII, or chargeback abuse
- Account or identity abuse
We may offer goodwill credits or replacements at our discretion, but this does not limit your statutory rights.
Subscriptions & Automatic Renewal
- Subscriptions (where offered) may renew automatically — renewal terms, price, and billing period are disclosed at checkout
- You can cancel auto-renewal through your account billing settings or by contacting support
- Cancellation stops future renewals but may not refund the current billing period unless law requires otherwise
- Access continues until the end of the paid billing period after cancellation
- Renewal reminders may be sent before monthly or annual charges
Cancellation & Cooling-Off Rights
UK consumers may have statutory cancellation (“cooling-off”) rights for distance contracts, including digital services under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Where you expressly consent to immediate supply of digital content and acknowledge that your cancellation right may be lost, this is communicated clearly before you pay and confirmed to you after purchase, as required by law.
Purchases sold through Sold through Link, LLC (“Link”), a Stripe affiliate, may also be refunded by Link under its own refund policy for up to 60 days after purchase. This is in addition to, and does not limit, the rights described here.
Your statutory rights are never excluded by this policy. If you believe your rights have not been respected, contact support or seek independent advice.
Chargebacks
Please contact support first so we can investigate. Fraudulent or abusive chargebacks may result in account restrictions. Legitimate payment disputes and statutory rights are never waived.
We may place temporary service restrictions while payment disputes are under review, and we may offset unpaid balances against future credits or purchases where lawful.
How to Request a Refund
Email support@aifacecraft.com with:
- The email address on your account
- Transaction or invoice ID, date, and amount
- A short description of the issue
- Screenshots or reference IDs if helpful
Do not send full payment card numbers, CVV, or PINs by email.
Changes to This Policy
We may update this policy. Changes do not remove statutory rights that already accrued for purchases made before the change. Material changes will be notified as described in our Terms of Service.
Anti-Fraud and Abuse Controls
We may refuse refunds, reverse credits, and restrict accounts where there is evidence of payment fraud, abuse of refund workflows, policy evasion, account takeover, or coordinated chargeback behavior, subject to applicable law.