Data Retention
Public retention baselines aligned to product and legal workflows.
This summary documents our retention baseline for major data categories and aligns with legal workflows, operational security requirements, and accountable deletion practices.
Retention matrix
Uploaded source images
Retention: 30 days after that photograph was last used (daily scheduled job); a copy you registered with our video provider is deleted shortly afterwards
Why: Data minimization principle; extended only for legal hold, fraud, or safety
Generated outputs
Retention: Kept until you delete them (user-managed)
Why: Product delivery and user autonomy; legal/support retention where required
Consent and acceptance records
Retention: Cookie choices: 2 years. Your acceptance of our terms and your upload confirmations: while your account exists, and afterwards until 6 years from when they were recorded
Why: Showing what was agreed and when; defending legal claims (UK limitation period of 6 years)
Privacy requests
Retention: 2 years after the request is closed; IP address and device details removed 90 days after closure
Why: Showing how a request was handled if a question or complaint follows
Abuse reports
Retention: 3 years after the case is closed; IP address and device details removed 90 days after closure. Reports passed to the authorities are kept for as long as the law or the investigation requires
Why: Trust and safety enforcement, repeat-abuse detection and cooperation with authorities
Account deletion record
Retention: 6 years after the deletion; IP address and device details removed after 90 days
Why: Proof that the deletion was carried out, alongside the payment records we must keep
In-app notifications
Retention: 180 days
Why: Short-lived service messages
Background generation details
Retention: Prompt text and file links attached to background generation jobs are cleared 30 days after the job ends; video recovery records are deleted 30 days after they end. Your saved outputs are not affected
Why: Operational recovery and troubleshooting only
Job applications
Retention: 6 months after you apply
Why: Assessing applications and answering questions about the decision
Billing and accounting records
Retention: Statutory period as required by applicable tax and accounting law
Why: Legal compliance and financial reconciliation obligations
Security and operational logs
Retention: Proportionate rolling retention; extended for active incidents
Why: Security, fraud prevention, and lawful investigation support
Legal hold and exceptions
Some records can be retained beyond standard periods for legal claims, fraud prevention, abuse investigations, tax/accounting obligations, or court/law-enforcement preservation requirements.
For deletion or retention questions, contact legal@aifacecraft.com.